NAB Rant

Ok I gotta calm down so I'm going to rant on for a bit to reduce my stress levels.

The Quest: to find out NAB Newtown's Phone number to talk to our leading manager.

After the circle of automatic phone menus with none of the option's I wanted I got to an operator

'Hi, I'd like the phone number of the Newtown Branch to talk to the leading manager.'
'Sure, I just have to get some information off you. Do you have an account with us?'
'Yes a credit card.'
'Can I get the account number of that?'
'I don't have it on me, i just wanted a phone number.'
'Can I get your name then'
'Sure John XXXXXXXXX'
Then date of birth....address... phone number...
'Do you have phone banking?'
'no, do you really need all this just to get a phone number'
'Yes sir we can't pass on unverified calls'
'I can walk off the street into the branch and ask a question without all this, I'm not after any account details just the phone number.'
'Sorry sir, Do you have phone banking?'
'No'
'Do you have any regular ammounts comming off the card?'
'Yes we pay our bills from it.'
'Can you tell us the details of one of them?'
'Yes we pay our phone, gas and electricity from them'
'And what ammounts would they be for?'
'We'll the gas is about $150 a quatre and the phone is about the same.'
'Do you know any of the exact ammounts?'
'We'll they're bill's it changes from quatre to quatre, we don't pay exactly the same each month.'
'So you don't know the exact ammounts that get take off monthly?'
'$150'
'Hmmm. I noticed there is an aditional card holder can you give me any of those details.'
'-grumble- Sure, Shari YYYYYYYYY'
Then date of birth....address... phone number...
'How about the last payment? Do you know what the last unstatmented charge on the card is?'
'unstatmented?'
'Yes one that hasn't shown up on a statment yet.'
'Oh, Yes it was at IGA for about 20-30 at the begining of the week.'
'Do you know which day?'
'I think it was for Tuesday night'
'Do you know what the ammount was for?'
'Umm... it was about 20 to 30 dollars for groceries'
'Do you know the exact ammount'
'I can't remember, it was somewhere in the twenties, it was just some food and I didn't pay too much attention.'
'I need to get it with a certain range, have a guess at it'
'$25'
'Hmmmm, sorry not close enough.'
'I just wanted the phone number for the branch this is crazy.'
'Hmmmm.'
'Do want my mother's maiden name? What else can I give you? It's not even reguarding the credit card.'
'Hmmm... I'll just talk to my manager to see if I can pass on an unverified call'

....two minutes on hold...

click
some silence -very polite... f'ers-
click
'Hello NAB Newtown Branch. Vicki speaking'
'Yes Vicki, could I get your direct number?
'Sure 8594 8432'
.......


F)(*#&%$ (*& *(&#)(*^ !#{'ers

So that's it 15 minutes for one f'n phone number. And now, normally you'd have to give up your first born but you all know it 8594 8432, I had to practically give a blood sample to get it but you can all have it for free... 8594 8432.

f'ers.